Riverwind Hotel

We received a complementary room from our rewards points so I’m rating 5 stars, but if we would have paid for the room it might be a little different. The room itself is pretty nice, comfortable bed, nice furniture etc… But the bathroom could use a little attention. The only thing worse than a shower curtain, is a stained up shower curtain. It kinda gave the whole bathroom an icky feel.

The rooms are always clean. Some of the rooms need new beds. (We stay here a couple times a month) The cleaning staff is amazing and super friendly! They start cleaning rooms around 9am and they make lots of noise slamming doors so you won't be sleeping in. We are woken up every time we stay here. The front desk staff is usually very friendly. The tall female that's here working over night is rude and talks to you like you're bothering her. I looked for her name and didnt see a name tag. (Most of the staff has them) She's always sitting in the office on her cell phone. You have to go around to the side of the front desk to get her to come out of the office and help you. The hotel has coffee & juice 24/7 in the lobby. The lobby is very spacious and clean. There's a sky walk from the hotel to the casino so you don't have to go outside. There's lots of places to park and it's not a far walk to the hotel or casino. The casino is huge and has several restaurants. Overall, its a nice place to stay and it's reasonably priced.

This used to be a great place. Complimentary rooms are never available. I get solicitations monthly for comped rooms. When you call, rooms are never available. And the people you talk to... they're very mature of fact. "Nope... sorry. Can't help you," I had been going for several years, but in the past 6 months... since many of the recent property improvements... they could care less about customer service. I'm looking for a new outlet. You should, too.

Small local casino with an equally small hotel attached, in a cornfield next to a highway. Typical casino, nothing special or horrible about it. You give them money and you leave. Small food court with major fast food chains, and one sit-down restaurant with decent and GENEROUS portions. The buffet is only open for limited days of the week, so I didn't try it. The hotel side is also your normal hotel. They offer coffee and juice in the lobby, but that is about it besides a vending machine or two. They do not have a pool, or fitness center, but the business center has a PC and printer. Parking is ample and the service was average. The room was nice with a small refrigerator, coffee maker, and TV. The view is either the cornfield or Mcdonald's and marshy area in the distance. Now cleanliness is another thing. The refrigerator was visibly dirty, and the bottom two shelves were sticky to the point that I just left my items there when I left. The shower curtain didn't reach the tub, so water soaked the floor every time I used it. The shower drain was "stuck", but with a little effort it, along with a ton of hair came right up!

I hear it's pretty good nice people nice environment good service they say they don't have to many views that's ok personally , rooms are clean, I've never been but hopefully in near future wouldn't mind giving it a try just don't no for sure how it is exactly so I'm pondering on spending money, but u never no I could just give it a go once soon ... To bad they don't offer like a complimentary free night or something like that to get a feel on if it's worth what they charge